100% Satisfaction or Gold-Back Guarantee With our 100% Satisfaction or Gold-Back Guarantee there is no obligation for you when sending us your jewellery. As soon as we receive your gold we will immediately value your gold, we will call you to tell you how much your gold is worth issue your payment by the method specified by you. If you decide that you are not happy with the payment, or if you want your items back for any other reason, simply contact us within 5 days of the payment issue date by phone or email. When returning the payment please make sure that you use the same method for returning the payment as for receiving it (i.e. if you received a cheque, send back the original cheque we sent you; if you received a bank transfer, send the money back via bank transfer). Within 10 days after receipt of your returned payment, we will send your jewellery back to you.